TERMS & CONDITIONS

Orders & Delivery

WOW Brownie aims to dispatch the orders within two days, please note this is not a guaranteed service. Deliveries to be made on a specific time can not be arranged. All boxes are made to order. The date and time of delivery shall not be the essence of the contract and any failure by us to make delivery on any particular date shall not entitle the customer to refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever. Ownership of the goods will pass to the customer on receipt of payment and dispatch of the goods. Once WOW Brownie have dispatched the goods to our third party courier, we cannot be held responsible for any failure on their part to deliver.

It is the customer’s responsibility to ensure all delivery address details for the recipient given are correct, WOW Brownies cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances.

On the day of delivery of your gift, our third party couriers will attempt to deliver on our behalf between 8am and 10pm. If no one is home to take delivery, the courier will attempt to leave the gift in a safe place or with a neighbour. If in the judgement of the delivery driver there is no obvious safe place to leave the gift, a card will be left with instructions to rearrange delivery. The gift will be returned to the depot. It is the recipients responsibility to make contact by calling the phone number on the card to re-deliver the gift on another day (Monday to Friday or charges may apply). WOW Brownies cannot accept responsibility or costs for deliveries where the recipient has not initiated contact with the courier to rearrange delivery; this remains wholly the responsibility of the recipient. WOW Brownies strongly recommends that the sender advises the recipient to expect a delivery.

Amendments can be made up to the point at which you click on ‘submit’ on the final page of our ordering process. It may be possible to amend a submitted order by contacting hello@wowbrownie.co.uk. This is entirely at our discretion.

We do our best to ensure that all our products leave WOW Brownies in perfect condition. In the unlikely event you are unhappy with the product or service received please contact us via email to hello@wowbrownie.co.uk within 48hrs of receiving the item or the expected delivery date. We may ask you to return them to us in their original packaging so we can investigate the problem and rectify it or if appropriate, provide a refund. Please note compensation will not exceed the original total paid for items. Your statutory rights are unaffected.

 

Returns Policy

We must be advised by email to hello@wowbrownie.co.uk (satisfactory photos of issue must be attached) prior to you returning any items and you must arrange for your own return of the goods. The goods must be returned in a satisfactory condition. We are only able to accept returns and send you a replacement item if the problem relates to the brownies itself. If the issue relates to a ruined package please contact Royal Mail as unfortunately that would be out of our hands. Should you be unsatisfied in any way with your purchase or gift please contact us.

 

Website content

WOW Brownies has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and all products have been accurately and fairly described. Packaging may vary from that shown. We have made every effort to display as accurately as possible the colours of our products that appear on the website, however as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. WOW Brownies  reserves the right to change the look, decoration on each brownie/ brownie box with an appropriate substitute of equal appeal and quality.

To the extent permitted by applicable law, WOW Brownies disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. WOW Brownies shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

 

Ingredients

All our products are freshly made to order using the finest ingredients.

We make all our brownies by hand using traditional recipes and ingredients. We use high quality Cocoa with British butter and source as much of our ingredients as possible locally. All the eggs in our brownies are from free range hens. We do not use any additives, preservatives and colours just good quality ingredients and love!

PLEASE NOTE: Our brownies contain EGG, DAIRY, GLUTEN.

PRECAUTIONARY ALLERGEN LABELLING: We do not use nuts during processing, baking, packing our brownies and non of our ingredients contain nuts. We CAN NOT GUARANTEE that the ingredients were manufactured in a nut free environment (may contain nuts), therefore we suggest our product is not suitable for people with nut allergy.

Gluten free, dairy free and vegan brownies also available upon request.

Nutritional Facts

Typical values and nutritional information per 100g:  Energy 2142 Kj / 512Kcal

FAT (of which saturates) - 26.4g (14.2g)

CARBOHYDRATE (of which sugar) - 65.7g (55.8)

FIBRE - 3.2G

PROTEIN - 8.1G

SALT - 0.2G

Our 🏠 and return address: The Lodge at Highview, Langton Road, Langton Green, Tunbridge Wells, TN3 0BB