FREQUENTLY ASKED QUESTIONS
How will my order be delivered?
All our brownies are aimed to be delivered by a next-day courier service. We cannot guarantee next day delivery in circumstances beyond our control, however these situations are rare.
Deliveries are made between 8am and 10pm. If brownies are sent as a gift, we recommend you let the recipient know to expect a delivery, or you are welcome to opt for delivery to their place of work.
When will I receive my order?
Deliveries are made only on week days, Monday - Friday. If you place your brownie order before 4pm, they can be sent the same day by overnight courier delivery, and usually arrive the following day or the day after. This is beyond our control and current COVID-19 pandemic situation could affect deliveries.
We are unable to deliver to Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Isles of Scilly, and some rural Highland locations.
What are the delivery charges?
There is no delivery charge. All our prices indicated on the website include delivery.
Can I send my gift as a surprise?
Yes you can. But you’ll need to consider what will happen if the person you’re surprising isn’t home at the time of delivery.
We’re happy to include instructions on our packaging asking the courier driver attempt to leave the parcel with a neighbour or in a safe place, and to post a card saying where the delivery is if the recipient is not home. We’ll also ask for a contact telephone number from you when you order, in case the driver is unsure what to do.
In the rare situation that no alternative location can be found, the driver will post a card through the door advising that the parcel has been returned to the delivery depot with instructions for re-delivery or collection.
Please note that we cannot take responsibility for parcels left if the recipient is not home at the time of delivery, or for parcels returned to the depot. Please see our Terms and Conditions for further information.
How long will my brownies stay fresh for?
Our brownies are sent in snug presentation boxes to ensure they arrive at their freshest. We recommend to eat your brownies within 4 days of delivery to be at their yummiest.
There is no need to store your brownies in the fridge, in fact they are best at room temperature. We do recommend you keep them in an air-tight container. Brownies freeze well for up to 6 weeks in a sealed container.
What ingredients are used in my brownies?
We want our brownies to taste fresh and homemade, we use traditional recipes and well sourced ingredients. All our brownies are made on site. We do not add preservatives to our products. All our eggs are from free range hens.
Are you able to deliver internationally?
No, we do not offer international delivery at present.
What is your returns policy?
We must be advised by email to email@example.com (satisfactory photos of issue must be attached) prior to you returning any items and you must arrange for your own return of the goods. The goods must be returned in a satisfactory condition. We are only able to accept returns and send you a replacement item if the problem relates to the brownies itself. If the issue relates to a ruined package please contact Royal Mail as unfortunately that would be out of our hands. Should you be unsatisfied in any way with your purchase or gift please contact us.
I need to ask something else
If you’d like to ask something else, please get in touch firstname.lastname@example.org where we’ll be more than happy to help.